Frequently Asked Questions (FAQs)

General Product Information

Are these locally made?

Yes! All Ikwetta products are handcrafted in Kenya. Our factory is located in Syokimau, and our leather is sourced from an LWG Gold-rated tannery in Athi River.

What does LWG rating mean?

LWG (Leather Working Group) is a global certification that audits leather manufacturers on environmental standards. A Gold-rated tannery meets the highest standards in water usage, waste management, chemical safety, and energy efficiency—ensuring the leather we use is both premium and responsibly sourced.

Is it real leather?

Yes. We use premium full-grain leather sourced from certified tanneries. It is durable, breathable, and develops beautiful character over time.

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Product Care Guide

How do I clean your leather boots?

• Wipe gently with a soft, damp cloth

• Use a leather cleaner for deeper cleaning

• Let them air dry naturally—avoid heat or direct sunlight

• Apply leather conditioner regularly for longevity

How do I take care of suede products?

• Use a suede brush for light cleaning

• Remove marks with a suede eraser or clean white pencil eraser

• Let air dry naturally if wet, then brush again

• Store in a dust bag to avoid moisture or scuffing

What if my new leather sandals feel tight?

Leather naturally stretches over time. If your sandals feel snug, wear them indoors with socks for short periods to help the leather adjust more quickly.

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Refund & Exchange Policy

At Ikwetta, we are committed to providing high-quality products and a positive shopping experience.

No Cash Refunds

We do not offer cash or card refunds under any circumstances.

Voucher in Place of Refund

Approved returns will be issued a store voucher of equal value, redeemable at any Ikwetta store or online (where applicable).

Eligibility for Returns

Returns will be considered if:

• Items are unused, unworn, and in original condition

• Original tags, packaging, and proof of purchase are provided

• Requests are made within 7 days of purchase

Non-Returnable Items

The following items cannot be returned or exchanged:

• Worn, damaged, altered, or washed items

• Customized or personalized products

• Sale, promotional, or clearance items

Defective or Incorrect Items

Please notify us within 48 hours of purchase or delivery. We will assess the issue and offer a suitable resolution, including replacement or voucher.

Voucher Terms

• Non-transferable

• Cannot be exchanged for cash

• Valid for 6 months from issue date

• Lost or stolen vouchers cannot be replaced

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About Ikwetta

What is the meaning behind the Ikwetta logo?

“Ikwetta” is inspired by the equator, symbolizing balance, craftsmanship, and Kenyan heritage. We also source leather from equatorial regions including Kenya, Uganda, and Rwanda.

Is the owner locally based?

Yes. Our founder is based in Kenya and is deeply invested in supporting local artisans and ethical production.

Are your designs original?

Yes. All Ikwetta pieces are designed in-house, blending global style with African heritage and technique.

Do you collaborate with other designers?

Yes. We welcome collaborations that align with our values of quality, creativity, and conscious fashion.

Where do you source your leather?

From an LWG Gold-rated tannery in Athi River, Kenya.

What type of leather do you use?

We use full-grain leather—the highest quality grade, known for durability and timeless appeal.

Where is your factory located?

Our workshop is in Syokimau, Kenya, where every piece is handcrafted by skilled artisans.

How has customer reception been?

The response has been incredible. Customers locally and internationally value our authenticity, craftsmanship, and design.

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Jewelry Care

What materials are your jewelry made of?

Our jewelry is made from a metal alloy plated with real gold or silver.

How do I care for my jewelry?

• Avoid exposure to sweat, perfume, and water

• Remove before workouts or showers

• Store in an airtight pouch

• Silver pieces may darken over time, similar to premium brands like Swarovski or Pandora

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Loyalty & Rewards

Do you offer discounts for returning clients?

Yes. Our loyalty program, launched in 2021, rewards repeat clients. Register in-store using your email or phone number to earn redeemable points.

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Sales & Ordering

Do you offer wholesale?

Yes. We offer wholesale on all products.

Contact:
📧 team@ikwetta.com
📧 wholesale.ikwetta@gmail.com

We also provide bespoke corporate gifts, wedding favors, and event gifting with:

• Personalized packaging

• Logo embossing

• Handcrafted detailing

Minimum order quantities may apply.

Can I get wholesale pricing?

Wholesale prices are shared after understanding your product style, quantity, and timeline.

Can I get my order faster than 2–3 weeks?

Each Ikwetta piece is handcrafted and follows a structured production queue. While we try to assist with urgent requests, expedited timelines are generally not possible. This ensures consistent quality.

What is your return/exchange policy?

• Must be within 7 days (Read full refund/exchange policy)

• Items must be unused with tags intact

• Customized items are final sale

Can I get a discount?

We do not offer ad hoc discounts. Seasonal promotions and loyalty rewards are available.

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Customization Policy

We offer bespoke customizations to suit your preferences.

Please Note:

• Standard “as is” products incur no customization fees

• Any requested change is treated as a custom order

• Sales associates must inform clients of charges

• Customized products are final sale and not eligible for voucher refunds

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Customer Requests & Suggestions

We value your feedback and appreciate every suggestion that helps us grow.

📞 +254 790 482 838
📧 shop@ikwetta.com

Will you make sandals with a small heel?

Yes. We can custom-make low-heel sandals for eligible styles. Customization charges apply.

Can Fransisca totes have a zipper?

We are exploring this. Currently, Rhode Bag, Werk Tote, Cindy Tote, and Firiyali Tote feature secure zippers. Custom options are available.

Why not make firmer handbags?

We do. Structured styles include Kate Bag, Tewa Handbag, and Spade Bag. Custom firmness options are also available.

Can phone pouches have adjustable straps?

Yes. We can custom-make adjustable straps while we work on future designs.

Does the shiny finish on Clio and Ceto sandals peel?

No. The finish is durable. Avoid friction, moisture, and rough surfaces for longevity.

Do you make mixed-material bags?

Yes. Examples include:

• Hair-on Tote (natural cowhide)

• Sienna Tote (Kitenge lining)

We continue to innovate with fabric blends.

Why aren’t backpacks always displayed?

Due to space limitations, some styles may not be on display. Please ask staff or browse online.